I love this bag!
size: I bought this bag 2 years ago for a mission trip because I didn't already have a good bag to use as a personal item, and we didn't pay for carry-ons (so the size was very limited). I measured the bag very carefully and thought it was just barely within the limits for a personal item on a frontier flight, but when I got on the plane, they said it was small enough they didn't even make me put it in the sizing box. This bag served me very well on that trip and another mission trip. Both times I had enough space for a spare set of clothes, some food, my big clunky over ear headphones, and a bunch of other miscellaneous items.
Organization: this bag has almost no internal organization, but I love that. The bag feels so much larger than it is because the inside is a blank slate. it has a small pocket for sunglasses, a wallet, earbuds, etc. as well as a pouch on the front that I used on other occasions for gloves or a light jacket. besides that though, I just used packing cubes for anything in the main compartment and it worked great.
Comfort: This is one of my favorite things about this bag. It's so light and perfectly padded, which makes it probably the most comfortable backpack I have ever used.
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