We will email you when your order is ready.
IN-STORE PICKUP
- How It Works
- Don't Love It? Return Options
Choose your item, set your store and select 'Store Pickup' at checkout. Not near a Public Lands? Pick up at our affiliate store by selecting a DICK'S Sporting Goods store near you! Note: Only available on select items.
We'll let you know when your order is ready so you know when to go to the store.
At the store, follow your email prompts to select pick up in-store or curbside.
Add an additional person to your pickup order at check out. You will both receive an email when your order is ready.
Return your purchase by following the online instructions or bringing your confirmation email to the store.
We provide free shipping to return most items bought online. Follow the online instructions to generate a return label.
TERMS AND CONDITIONS
Some items ordered online may be available for pickup at a store of your choice. If an item is available for pickup, you will be presented with the option to do so when selecting your item for purchase. Most items available for store pickup are available within one hour of placing your order. After placing your order, we will send you a confirmation email, followed by a second email when your order is ready for pickup.
Online bicycle orders that are available for in-store pickup may not be available for store pickup within one hour due to the time needed for assembly. Please consult your order time confirmation email for your specific pickup time.
All pickup times are estimates. While we strive to meet all pickup times as quoted, Public Lands does not make any guarantee that your order will be available at any specific time. Public Lands will not have any liability for any order delays.
BUY ONLINE, PICK UP IN-STORE FAQS
You can see if a product is available to pick up in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly above the Add to Cart button. If you want to see if your product is available to pick up in a different store, click the Change Store link.
Some products are not eligible for in-store pickup and must be purchased in store. You are still able to check a store’s stock levels online.
Your product will typically be ready for pick up within one hour of placing your order. However, orders placed within one hour prior to store closing or after store hours will be ready the next day.
You will need two things to pick up your order at Public Lands :
- A valid driver’s license or photo ID
- Your Ready for Pick Up email (print out or show on your phone)
Check your “Ready for Pickup” email for instructions on how to pick up an order at your store. For Curbside Pickup, look for dedicated parking signs. For In-Store Pickup, look for signage for the dedicated Order Pickup area or find an associate for assistance.
Check-In through email or text utilizing the link in your “ready for pickup” email or text message. Choose Curbside or In-Store Pickup and enter your information to assist us in finding you quickly!
A Public Lands guide will bring your order to you shortly after this information is received.
Yes. Forward the 'Ready For Pickup' email to your alternate pickup person and have them follow the check-in process upon arrival.
Check your junk or promotions folder to make sure it isn’t there. If you still cannot locate a Ready for Pick Up email, please contact our Customer Service team at 1-844-890-0896
You have four days from order placement to pick up your order with the option to extend your pickup window by another four days via text or email, if you need more time.
We will cancel orders that are not picked up within your pickup window (standard window is four days unless you choose to utilize the one-time extension via text or email). You will not be charged for the order.
You may see an authorization hold on your account in the amount of the purchase, but that will drop off in accordance with your financial institution upon cancellation.
While the amount of time you have to cancel your order is limited (30 minutes from ordering), you can follow these steps to request a cancellation:
- Log in to My Account on PublicLands.com or go to the Order Tracking page.
- If the order can be cancelled, you will see a Cancel Order button next to the order.
- If you cancel an order, you will receive an email confirming the order is cancelled. You will not be charged for the order.
- Please note that your entire order will be cancelled. If you still want other products in the cancelled order, you’ll have to purchase those products again in a new order.
The store begins to work on your order as soon as they receive the order notification. If your order has already been processed, simply don’t pick it up and it will automatically be cancelled after four days. If you do not want to wait the four days, you can call your local store and ask them to cancel the pickup order.
WE OFFER THOUSANDS OF PRODUCTS
FOR YOU TO BUY ONLINE AND PICK UP IN-STORE
