We Offer One-Hour Curbside Or In-Store Pickup
Not near a Public Lands? Pick up at our affiliate store by selecting a DICK'S Sporting Goods store near you! Note: Only available on select items. Subject to product availability. Some exceptions apply.
Curbside
In Store Pickup
Ready in One Hour
HOW IT WORKS
Buy Online
Choose your item, set your store and select 'Store Pickup' while making your purchase. Not near a Public Lands? Pick up at our affiliate store by selecting a DICK'S Sporting Goods store near you! Note: Only available on select items.
Look for an Email and Go
We'll let you know when your order is ready so you know when to go to the store.
Choose In-Store or Curbside
At the store, follow the email prompts and choose to come in for your order or have it brought to you curbside.
Someone Else Picking Up?
Add an additional person to your pickup order when you’re checking out. You will both receive an email when the order is ready for pickup.
DON'T LOVE IT? RETURN OPTIONS
In-Store Return
Return your pickup purchase by following the online instructions or bringing your confirmation email to the store.
By Mail
Return your online purchase through the mail with free returns on most purchases by following the online instructions to generate a return label.
TERMS AND CONDITIONS
Some items ordered online may be available for pick up in a store of your choice. If an item is available for pick up, you will be presented with the option to do so when selecting your item for purchase. Most items available for store pick up are available within one hour of placing your order. After placing your order, we will send you a confirmation email, followed by a second email when your order is ready for pick up.
Online bicycle orders that are available for in-store pick up may not be available for store pick up within one hour due to the time needed for assembly. Please consult your order time confirmation email for your specific pick-up time.
All pick-up times are estimates. While we strive to meet all pick-up times as quoted, Public Lands does not make any guarantee that your order will be available at any specific time. Public Lands will not have any liability for any order delays.
BUY ONLINE, PICK UP IN-STORE FAQS
How can I tell if a product is available for Buy Online, Pick Up In-Store?
You can see if a product is available to pick up in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly above the Add to Cart button. If you want to see if your product is available to pick up in a different store, click the Change Store link.
Some products are not eligible for in-store pickup and must be purchased in store. You are still able to check a store’s stock levels online.
When will my online order be ready for in-store pick up?
Your product will typically be ready for pick up within one hour of placing your order. However, orders placed within one hour prior to store closing or after store hours will be ready the next day.
How will I know when my order is ready at Public Lands?
We will email you when your order is ready.
What do I need to bring to pick up my order?
You will need two things to pick up your order at Public Lands :
- A valid driver’s license or photo ID
- Your Ready for Pick Up email (print out or show on your phone)
What do I do once I arrive at the store?
Check your “Ready for Pickup” email for instructions on how to pick up an order at your store. For Curbside Pickup, look for dedicated parking signs. For In-Store Pickup, look for signage for the dedicated Order Pickup area or find an associate for assistance.
Check-In through email or text utilizing the link in your “ready for pickup” email or text message. Choose Curbside or In-Store Pickup and enter your information to assist us in finding you quickly!
A Public Lands guide will bring your order to you shortly after this information is received.
Can someone else pick up my order for me?
Yes. Forward the 'Ready For Pickup' email to your alternate pickup person and have them follow the check-in process upon arrival.
What if I don’t receive an email about my online order?
Check your junk or promotions folder to make sure it isn’t there. If you still cannot locate a Ready for Pick Up email, please contact our Customer Service team at 1-844-890-0896
How long do I have to pick up my order?
You have four days from order placement to pick up your order with the option to extend your pickup window by another four days via text or email, if you need more time.
What happens if I don’t pick up my order?
We will cancel orders that are not picked up within your pickup window (standard window is four days unless you choose to utilize the one-time extension via text or email). You will not be charged for the order.
You may see an authorization hold on your account in the amount of the purchase, but that will drop off in accordance with your financial institution upon cancellation.
How do I cancel my order?
While the amount of time you have to cancel your order is limited (30 minutes from ordering), you can follow these steps to request a cancellation:
- Log in to My Account on PublicLands.com or go to the Order Tracking page.
- If the order can be cancelled, you will see a Cancel Order button next to the order.
- If you cancel an order, you will receive an email confirming the order is cancelled. You will not be charged for the order.
- Please note that your entire order will be cancelled. If you still want other products in the cancelled order, you’ll have to purchase those products again in a new order.
The store begins to work on your order as soon as they receive the order notification. If your order has already been processed, simply don’t pick it up and it will automatically be cancelled after four days. If you do not want to wait the four days, you can call your local store and ask them to cancel the pickup order.
WE OFFER THOUSANDS OF OTHER PRODUCTS
FOR YOU TO BUY ONLINE & PICKUP IN-STORE
